Let’s put it right.

Updated 22 September 2026

Orders are paid securely by card at checkout. Every order is reviewed by a person before it is released to production.

Our satisfaction guarantee

You see and approve the artwork before you pay, and artwork changes before approval are free. If the item arrives damaged, misprinted, the wrong size or the wrong item, tell us within 30 days of delivery and we reprint it free, normally with nothing to send back; if the replacement is also faulty, we refund you. A light-up cover that arrives broken or wrong, including one that does not light up, is replaced free under the same 30-day photo rule. If your delivery slips past the agreed date, we offer a new date or a refund of the unshipped item. Because every print is made to order, this guarantee covers the artwork you approved and the quality of the print; it does not cover a change of mind after production starts. The sections below set out how each part works.

Before ordering

Review the image, size, orientation and finish. If you want a caption or artwork change, contact hello@playdaylegends.com before approving the order. We will explain what can be changed and any cost before you commit; the preview trial includes an initial successful generation and up to two AI revision versions per photo, subject to hourly service limits. Earlier versions remain selectable. Failed results do not count toward the three-version allowance, but requests still count toward anti-abuse limits. Human artwork edits and additional versions are not automatically included.

Cancellations and corrections

Email us as soon as possible with the order reference. If production has not started, we can cancel the order and refund the amount paid. We will check production status before confirming changes. Sending a request does not itself pause manufacture.

Made-to-order items

Once production begins, we do not offer change-of-mind returns or size exchanges for correctly supplied personalised items, except where applicable law gives you that right. This does not affect your rights for faulty, damaged, incorrect or misdescribed goods.

Damage, wrong items or print problems

Email your order reference, a description and clear photos of the whole item, the problem and the packaging label. Keep the packaging while we review the issue. For posters and canvas, report damage, defects, poor printing or an incorrect item within 30 days of delivery. The same applies to a light-up cover that arrives broken, does not light up or is the wrong item; if it does not light up, a short video helps. Once verified, we provide a free replacement; normally no return is needed. If the replacement is also damaged, we offer a refund. Mandatory rights and any refund required by law remain available after this reporting window. We cover any return shipping we require for a confirmed fault. Do not send the product to our registered office or the manufacturer without return instructions.

Refunds and delays

Refunds go to the original payment method. A fully discounted order has no cash payment to refund. If shipment is delayed beyond the agreed timeframe, we will offer a revised date and the option to cancel the unshipped item for a refund. Statutory rights remain unchanged.